Tag Archives: Windows

I Got a Windows Support Call

It happened. It finally happened. Someone with a south Asian accent, named John called me from “Microsoft Headquarters” and told me that my computer had some problems on it. I was actually excited at this point. I asked him to specify which computer it was. He asked if they were on a network, and I said one was at the moment. He had me go to it and asked me if it was running slow or freezing. I told him it was fine. And then he asked me to locate the Windows key and click it and R together. This is where it gets fun.

He said, “R as in Romeo.” That’s my sister’s dog’s name. I told him, “Oh, Romeo?” He answered, “Yes, Romeo. Do you see the Run window?” I answered, “No, I see Juliet.” He then repeats, “No, is there a Run window?” I just played dumb, saying, “Rambo?” He said, “No, Run!” But I responded, “I see Sylvester Stallone.” At this point, I was just giving random answers.

The last answer I gave to him was, “I see a monkey.” And his response? “You are the monkey.” I was ready to laugh at him. I then said, “Okay, I know this is a scam. But thanks for calling. It was fun.” He hung up after that.

After a quick search, I read that if I let this go on longer, he’d have me download a file, which would probably install malware or spyware or something. But one guy said that he told the scammer that his anti-virus kept deleting the files. The scammer asked him to go to Wal-Mart and send a Moneygram to someone in Bangladesh to buy software that would fix the “problem.” You can read the entire story here, as well as some other experiences.

I should mention that they called twice today, two hours apart. The first time, the guy hung up when I said, “Excuse me?”

For anyone who gets a call from Microsoft, it’s not Microsoft. They won’t call customers about viruses or problems.

If they call again, I’ll have to consider some other things to say:

  • I don’t have a computer.
  • I have a Mac.
  • I run Linux.
  • He has contact CSIS (Canadian Security Intelligence Service), which is the Canadian version of the CIA.
  • He has contacted the Dhaka Metropolitan Police (my lack of Bengali skills may give this away as a lie).
  • He has contacted the Oval Office of the White House.
  • He has contacted Bill Gates.

Which do you think is best? And have you experienced this call before? Let me know in the comments below.

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Windows 10 – How Is It?

I’ve decided to delay upgrading to Windows 10. I have the option of doing it now, but I do have a year to install it. So, how is Windows 10 going now?

My wife has installed it, and I’ve heard nothing bad about it. It looks a lot more like Windows 7, which I absolutely loved. I’d still be using it if my old computer’s hard drive hadn’t failed. Windows 8.1 still gives me issues. I am looking forward to using Windows 10, but I’m not installing it yet.

Why? Well, I want to make sure that the major bugs are gone from the operating system. That’ll take some time. I’d like to install an OS that’s more stable and with fewer problems, so I’ll probably wait until around April to upgrade, once we’re in Canada.

Has anyone upgraded to Windows 10? How is it?

Time Consuming Computer Problems

Not sure if I’ve fixed anything yet, but so far, I haven’t had problems running Firefox for the past 15 minutes.

Starting this morning, I noticed that Firefox kept hanging.  It repeatedly stopped responding, and I had to force it to close.  I got home tonight, and the same thing happened.  I ran a virus scan, nothing.  I ran a tune-up program and found 229 registry errors.  I fixed that, but still the same.  It still stopped responding.  I upgraded Firefox to the latest version.  Same thing.  I restarted Windows.  Still no change.  Finally, I went into control panel and fiddled with the settings in power options, changing the hard disk power down to 60 minutes.  That seems to have solved the problem…I hope.

It’s Not Writer’s Block!

Sometimes things just won’t let you write.  Today, I had one such incident.

I started up my computer this morning hoping to get around 30 minutes or so of writing done, but what came up on my screen was aggravating.  A message saying Windows couldn’t start and was going through start-up repairs.  Well, that only took about 10 minutes and it restarted without a problem, but the damage was done.  I was in no mood to write.

It actually has me worried still.  My computer’s done this once before about a month ago.  It actually did it occasionally last winter.  I don’t think it likes cold temperatures.  It seems to do it more when it’s cold.  I wonder if it’s a hardware issue with this type of computer.  I’m wondering if it’ll start up normally tonight.  I guess I’ll try do a major cleanup on my computer tomorrow.  Run all the tests.

And this was my one chance home alone this week to write.  Not happening.